CUSTOMER SERVICE POLICY

This customer service policy sets unified service standards for pre-sales consultation, order processing, logistics tracking and after-sales support, equally applicable to all global customers for consistent cross-border shopping experiences.

Our customer service team offers professional pre-sales guidance: polarized lens function introduction, frame size selection, scenario matching tips and maintenance advice, helping you pick the most suitable sunglasses for your daily and outdoor use.

Once your payment is confirmed, our team finishes order verification, quality inspection, shock-resistant box packaging and shipment arrangement within 1 to 3 business days. Each pair of sunglasses is packed with protective cases to avoid scratches and deformation during long-distance transit.

All international parcels follow a fixed global delivery timeframe of 6 to 12 business days. Expedited shipping is not available, so all customers receive equal logistics treatment regardless of location.

Free worldwide shipping is permanently valid for all eyewear items. No checkout shipping fees, handling charges or regional add-on costs will ever be applied; all transactions are settled solely in US dollars.

Every order is protected by a 60-day valid return period starting on the day you receive your package. You may submit return requests within this window for manufacturing defects, shipping damage or incorrect item delivery.

After returned sunglasses arrive at our warehouse and pass official inspection, all refund reviews and fund transfers will be finalized within 5 to 10 business days, with funds credited back to your original payment account in USD.

We deliver equal attentive service to all customers, no matter your order value, country of residence or shopping frequency. All inquiries, order checks and after-sales applications will be responded to and resolved seriously.

We keep optimizing service workflows according to American consumer habits, boosting response speed, logistics transparency and problem-solving efficiency to build smooth, worry-free shopping journeys.

Our core service principle is sincere, reliable and thoughtful support. We take full responsibility for every pair of sunglasses you purchase, safeguarding your pleasant sunny wearing experience.