REFUND POLICY

Policy Purpose & Application Range

This refund policy establishes fair, unified return and refund rules for all polarized sunglasses, casual frames and outdoor eyewear, standardizing cross-border after-sales procedures and protecting global customers’ legitimate consumption rights.

60-Day Valid Return Application Period

All global orders enjoy a 60-day return window calculated from the package receipt date. All valid return applications must be submitted within this period to qualify for official inspection and refunds.

Qualification Standards For Returned Goods

To meet eyewear resale and hygiene standards, returned sunglasses must remain unworn, scratch-free, intact, with original frames, lenses, protective cases, tags and full packaging completely retained. Items damaged by personal improper use cannot be returned.

Available Refund & Replacement Scenarios

We offer full refunds, partial refunds or free replacements for objective quality issues caused by production errors or logistics damage, such as lens defects, frame breakage, missing accessories and wrong item shipment.

Required Materials For Refund Application

If you apply for refunds due to product quality problems, you need to provide clear photos or videos showing defects. Our professional after-sales team will conduct objective assessment and offer proper solutions.

Standard Refund Audit & Issuance Time

Once returned items arrive at our warehouse and pass comprehensive quality inspection, all refund auditing and fund issuance work will be completed within 5 to 10 business days.

Unified USD Refund Calculation Standard

Refund amounts are calculated in US dollars based on your original payment total and returned to your initial payment channel. The exact arrival time depends on the processing rules of your bank and payment platform.

Same After-Sales Rights For Promotional Orders

Summer discounted promotional sunglasses enjoy identical after-sales protection as full-price products. Discounted orders with verified quality issues are fully covered by our return and refund rules.

Non-Returnable Situations Specification

Returns based purely on personal subjective dislike of frame style, color or wearing fit without objective quality defects are not accepted, in line with international eyewear retail norms.

Policy Adjustment & Dispute Resolution Basis

We may adjust policy clauses in accordance with US consumer protection laws and global e-commerce standards. All after-sales disputes shall be settled referring to the latest official policy version.